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Our fees
Full transparency on costs — no hidden charges, no surprises.
Tenant find
1 month's rent
Minimum £900 · Deducted from initial rent collection
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All tenant find services
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First month's rent & deposit collection
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In-going inventory inspection
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Tenancy pack distribution inc. compliance certificates
Fully managed
10% of monthly rent
Plus £600 one-off set-up fee · £0 if already tenanted
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All tenant find & rent collection services
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Handling tenant queries
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Routine inspections every 6 months
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Maintenance & repairs coordination (10% of contractor invoice)
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Deposit protection & compliance
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End-of-tenancy check-out
Set-up fee breakdown
£600
One-off · Non-refundable · Per tenancy
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Advertising & administration — £350 (upfront on instruction)
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Tenant onboarding & set-up — £250 (deducted from first month's rent)
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Initial property inspection (inspection cost additional)
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Compliance & safety checks
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Deposit registration setup
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Tenancy agreement preparation
Service | Fee | Details |
|---|---|---|
Court/legal representation | £75 per hour | Renewal documentation & compliance |
Legionella risk assessment | £116 | Full water system inspection, risk report & compliance documentation |
Electrical certificate (EICR) | From £130 | 5-year compliance certificate |
EPC (Energy Performance Certificate) | £70 | Valid for 10 years |
Gas safety certificate (CP12) | £95 | Annual compliance certificate |
Attendance on site | £42 per hour | Contractor access, delivery/collection of notices, liaison |
Additional property inspections | £75 per visit | Mid-term or ad-hoc inspections beyond standard 6-monthly |
Check-in & check-out report | £150 | End-of-tenancy condition report with photos |
Inventory inspections & condition report | £150 | Full inventory with photos (price based on property size) |
Tenancy renewal | £80 | Renewal documentation & compliance |
Tenant fees
Under the Renting Homes (Charging Costs) (Wales) Act 2019, Elm & Ivy does not charge tenants for viewings, referencing, credit checks, administration, or contract preparation. The only permitted payments are: rent, security deposit (capped), holding deposit (capped at one week's rent), and default fees as defined by the Act.
Landlord rewards
We reward loyalty and referrals.
Portfolio discount
1% off management fees for landlords with 5+ properties under management.
Referral scheme
Credit equal to one month's management commission (capped at £100) for each new landlord you introduce.
Regulatory compliance
Elm & Ivy is committed to full regulatory compliance and operates in accordance with all current Welsh housing legislation.
Rent Smart Wales
Licensed to carry out letting and management activities in Wales. We operate in accordance with the Rent Smart Wales Code of Practice.
Client money protection
Member of [Scheme Name]. All client funds held in a separately designated client account and fully protected.
Independent redress
Member of [The Property Ombudsman / Property Redress Scheme]. Providing independent dispute resolution for landlords and tenants.
Deposit protection
All security deposits registered with [DPS / MyDeposits] within the required timeframe as required by law.